![]() “You’ve seen various doctors’ penmanship so I think you can see that part of the problem, and he doesn’t do technology nor keyboarding very much better. “I recently bought IBM ViaVoice for a doctor I know who wants to speed up writing a book,” the reader wrote. Or, as ScanSoft now calls itself, Nuance Communications. ![]() ![]() And now a reader finds that support for another product with Big Blue’s name on it - the IBM ViaVoice speech recognition software - is actually done by ScanSoft. For example, many IBM ThinkPad customers were unhappy when IBM sold that brand to Lenovo. When you buy a product because you trust the brand, it can be a shock to discover a completely different company is actually doing technical support.
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